Don’t Buy from Eforcity

This is an email I sent to Amazon but I thought that wasn’t enough, so I’m posting it here for all to see. To fill you in, I bought an HDMI cable from them but shipping took a long time, so they responded to my complaint with an “offer”…

I received the following email from Amazon merchant Eforcity after I left feedback for them on Amazon.com. I wanted to bring this to your attention because I don’t think it’s right that Eforcity is trying to bribe me out of my honest feedback, and I don’t think that Amazon should continue doing business with them unless they stop this practice. It would be one thing for them to give me a refund because they felt that it would be the right thing to do, but it’s completely unethical to try to pay me to shut me up.

This the email I received:

“Dear Dean E Nelson ,

RE: Amazon order #6264875

Thank you very much for shopping with us on Amazon.com.

We have noticed that you left a negative feedback on your order. We apologize that you were not happy with your purchase, and we would try our very best to resolve the problem with you. To extend our apologies for this inconvenience, we would like to offer you a $5.00 refund if the feedback is removed on Amazon. As soon as the feedback is removed, we will issue the refund transaction via Amazon.com as the product did not live up to your expectations.”

The email went on to thoroughly explain how to remove the feedback, and then how to get back in touch with them once I’ve done so. I can tell you this much for sure - I will never do business with Eforcity again. I hope that you will ask Eforcity to stop buying out negative feedback, as it ruins the integrity of the entire Amazon feedback system.

Thank you,
Dean E Nelson

One Comment on “Don’t Buy from Eforcity”

  1. I received this response from Amazon this morning:

    Greetings from Amazon.com.

    I’m sorry to learn that you’ve had concerns about your seller’s request to remove feedback. As we note in our Community Rules, “any attempt to manipulate ratings of any participant is prohibited.”

    I’ve forwarded your message to our Seller Policing team for their consideration.

    Thank you for bringing this to our attention.

    We look forward to seeing you again soon at Amazon.com.

    I’m glad that this kind of thing is already incorporated into Amazon’s rules; I just hope that they actually do something about it.

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    Hi. I'm Dean. Welcome to Dean(ish). You may have seen me frequent such sites as 4cr, Dtoid, finetune, Y! Answers, and other such entities on the interwebs. Here, you can read more about me; check out my pictures; and/or browse Deanish by tags.
     
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