Don’t Buy from Eforcity
4Feb2008 Filed under: Posts Author: DeanThis is an email I sent to Amazon but I thought that wasn’t enough, so I’m posting it here for all to see. To fill you in, I bought an HDMI cable from them but shipping took a long time, so they responded to my complaint with an “offer”…
I received the following email from Amazon merchant Eforcity after I left feedback for them on Amazon.com. I wanted to bring this to your attention because I don’t think it’s right that Eforcity is trying to bribe me out of my honest feedback, and I don’t think that Amazon should continue doing business with them unless they stop this practice. It would be one thing for them to give me a refund because they felt that it would be the right thing to do, but it’s completely unethical to try to pay me to shut me up.
This the email I received:
“Dear Dean E Nelson ,
RE: Amazon order #6264875
Thank you very much for shopping with us on Amazon.com.
We have noticed that you left a negative feedback on your order. We apologize that you were not happy with your purchase, and we would try our very best to resolve the problem with you. To extend our apologies for this inconvenience, we would like to offer you a $5.00 refund if the feedback is removed on Amazon. As soon as the feedback is removed, we will issue the refund transaction via Amazon.com as the product did not live up to your expectations.”
The email went on to thoroughly explain how to remove the feedback, and then how to get back in touch with them once I’ve done so. I can tell you this much for sure - I will never do business with Eforcity again. I hope that you will ask Eforcity to stop buying out negative feedback, as it ruins the integrity of the entire Amazon feedback system.
Thank you,
Dean E Nelson
5 Responses to “Don’t Buy from Eforcity”
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Hi. I'm Dean. Welcome to Dean(ish). I don't blog nearly as much as I used to, but I'm trying to get better. What do you expect when I have a full-time job, a wife, two kids, a cat, a fish, a leopard gecko, and a (semi-recently manifested) lack of creativity? At least I have a Twitter now. You can also check me out on Netvibes and Facebook. View my "complete" profile.
Dean
February 5th, 2008 at 9:40 am
I received this response from Amazon this morning:
I’m glad that this kind of thing is already incorporated into Amazon’s rules; I just hope that they actually do something about it.
kevin
March 7th, 2008 at 1:16 am
I had bad experience with eforcity on ebay too. The item has not yet arrived after more than two weeks, which is unfortunately time sensitive. What makes me angry is that eforcity use their own “tracking website” in order to fool us that the item is on its way, while they cannot provide a tracking number despite that I asked for it directly for many times.
Unfortunately I do not know what i can do since it is an ebay transaction. I guess amazon is doing better on this matter.
Dean
March 9th, 2008 at 8:54 pm
That sucks, Kevin. Try making a dispute with eBay here: http://ebay.com/dispute
Hope that helps.
Christopher
April 24th, 2008 at 10:04 am
Well, there is definatly alot of similar problems with my order. I bough directly from eforcity.com over 2 weeks ago. I have called their 1-888-891-2489 phone number over half a dozen times at all different times leaving extensive messages. Im getting quite fucking pissed that no-one picks up and no-one calls me back. I’m half temped on my near future trip to Vegas to take a little drive to Their store location and forcefully get my products the hard way/ I am Fucking Pissed with Eforcity. If you guys know of anoter phone number through Amazon or Eforcity plz let me know. I have bought through Amazon numerous times. Thanks Chris aka one very pissed off Canadian
Dean
April 24th, 2008 at 10:19 pm
Hey Chris. That sucks about your order. Here’s the number for Amazon: 800 201 7575. Maybe you can call them and see if they have a different number for Eforcity. Good luck.